Terms of service

Welcome to Valli Silks. These Terms and Conditions (“Terms”) govern your access to and use of our website www.thevallisilks.com (“Website”) and the services provided through it.

By accessing or using this Website, you agree to be bound by these Terms, along with our Privacy Policy and other applicable policies. If you do not agree, please discontinue use of the Website.

Valli Silks reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Website implies acceptance of the updated Terms.

1. Introduction

Valli Silks is an e-commerce platform offering sarees, ethnic wear, and traditional apparel. By using this Website, you agree to comply with these Terms.

We reserve the right to accept or reject any user registration or order at our discretion without assigning any reason.

2. Jurisdiction & Applicable Law

  • These Terms are governed by the laws of India

  • Any disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana

  • Users accessing the Website from outside India are responsible for complying with local laws

3. Definitions

  • “User” / “You” – Any person accessing or using the Website

  • “Visitor” – A user browsing without registration

  • “Member” – A registered customer

  • “Products” – Goods offered on the Website

  • “Agreement” – These Terms along with related policies

4. Electronic Communication

By using the Website, you consent to receive communications via:

  • Email

  • SMS

  • Website notifications

These electronic communications are considered legally valid.

5. Registration Obligations

  • You must provide accurate and complete information

  • Providing false or misleading details may lead to account suspension or termination

  • Users under 18 years must use the Website under parental supervision

  • We reserve the right to refuse or terminate access at any time

6. User Account & Security

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must notify us immediately of any unauthorized use

  • Valli Silks shall not be liable for any loss resulting from misuse of your account

7. Intellectual Property

All content on this Website including:

  • Logos

  • Images

  • Product designs

  • Text and graphics

are the property of Valli Silks.

Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Generated Content

By submitting reviews, comments, or images, you grant Valli Silks the right to:

  • Use, reproduce, and publish such content for promotional purposes

Users must not post content that is:

  • Illegal

  • Offensive or abusive

  • Misleading

  • In violation of third-party rights

9. Privacy Policy

Your use of this Website is also governed by our Privacy Policy.

10. Termination

  • Users may stop using the Website at any time

  • Valli Silks may suspend or terminate access if Terms are violated

11. Online Purchases

By placing an order:

  • You enter into a binding agreement with Valli Silks

  • Orders are subject to availability and acceptance

Important Conditions:

  • Prices are subject to change without prior notice

  • Orders may be cancelled due to pricing or technical errors

  • Refunds will be processed if payment has been made

  • We are not responsible for unauthorized use of payment methods

12. Product Disclaimer

  • Sarees and ethnic products may have slight variations due to handcrafted nature

  • Color differences may occur due to lighting and screen settings

  • Minor variations do not qualify as defects

13. Prohibited Activities

Users must not:

  • Misuse the Website

  • Attempt unauthorized access or hacking

  • Use the platform for illegal activities

Strict legal action may be taken in case of violations.

14. Limitation of Liability

Valli Silks shall not be liable for:

  • Indirect or consequential damages

  • Loss of data, revenue, or profits

  • Website interruptions or technical issues

Use of the Website is at your own risk.

15. External Links

Our Website may contain links to third-party websites.
 We are not responsible for their content, policies, or practices.

16. Severability

If any provision of these Terms is found invalid, the remaining provisions shall remain in effect.

17. Assignment

Valli Silks reserves the right to assign or transfer its rights and obligations without prior notice.

18. Complaints & Grievance Redressal

For complaints, queries, or feedback:

Email: customersupport@thevallisilks.com
 Phone: 7888 7999 74

  • Complaints must be submitted from the registered email ID

  • Please include complete details of the issue

Grievance Resolution Timeline:

  • Acknowledgement within 48 hours

  • Resolution within 30 days

19. Voucher & Coupon Policy

  • Coupons may not be valid during sale periods

  • Offers cannot be combined with other promotions unless specified

  • Coupons are not applicable on already discounted products

20. Contact Information

Valli Silks (SSKL)
 6-3-790/8, Flat No. 1
 Bathina Apartments, Ameerpet
 Hyderabad, Telangana – 500016, India

Phone: 7888 7999 74
 Email: customersupport@thevallisilks.com