Cancellation, Return & Refund Policy – Valli Silks

At Valli Silks, we strive to deliver the best quality sarees and ethnic wear along with a seamless shopping experience. This policy outlines the terms for order cancellation, returns, refunds, and exchanges.

By placing an order on www.thevallisilks.com, you agree to the terms mentioned below.

1. Order Cancellation

  • Orders cannot be cancelled once they are processed or approved by our team

  • Valli Silks reserves the right to cancel any order due to:

    • Pricing or technical errors

    • Product unavailability

    • Suspected fraudulent transactions

2. Return Policy

We accept returns only in case of damaged or defective products.

  • Return requests must be raised within 24–48 hours of delivery

  • Requests must be made via:

    • Email: customersupport@thevallisilks.com

    • Phone: 7888 7999 74

Return requests raised through the website or after the allowed time will not be accepted.

3. Return Process

  • Once the return request is approved, the product must be shipped back within 7 working days

  • Returns beyond this period will not be accepted

Return Address:
SAI SILKS (KALAMANDIR) LIMITED - WAREHOUSE
H. No- 8-268 Survey no- 126 Kismathpura village, Gandipet, Telangana 500086 

4. Return Conditions

Returned products must meet the following conditions:

  • Must be unused and in original condition

  • Original folds and packaging should be intact

  • All tags and labels must be attached

  • Product should not be damaged, washed, or altered

Returns not meeting these conditions will be rejected.

5. Mandatory Unboxing Video

  • Customers must record a complete unboxing video while opening the parcel

  • In case of any issue, the video must be shared with customer support

Without video proof, returns or claims will not be accepted.

6. Proof of Purchase

Customers must provide:

  • Invoice / shipping receipt

  • Order details (Order ID, registered email or mobile number)

This is mandatory for processing any return or exchange.

7. Product Inspection (QC)

  • All returned products will undergo a Quality Check (QC)

  • Return approval will be based on inspection results

8. Refund & Exchange Policy

After successful QC approval, Valli Silks will decide the resolution:

  • Exchange (subject to availability)

  • Credit note / store voucher

  • Refund

The refund mode (original payment method, bank transfer, or store credit) will be at the sole discretion of Valli Silks.

9. Refund Timeline

  • Refunds or credit notes will be processed within 7 working days after receiving and approving the returned product

10. Important Conditions

Returns are not applicable for:

  • Customized or tailored products

  • Sale or discounted items (unless defective)

11. Contact Us

For any queries, complaints, or support:

Email: customersupport@thevallisilks.com
Phone: 7888 7999 74

12. Dispute Resolution

  • Any disputes related to cancellations, returns, or refunds can be raised via email

  • All matters will be handled as per company policy and applicable Indian laws

  • Jurisdiction: Hyderabad, Telangana