Privacy policy

Valli Silks (“Valli Silks”, “We”, “Us”, or “Our”) owns and operates its e-commerce platform offering a wide range of sarees, ethnic wear, and traditional apparel.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (“Website”).

This policy applies to:

  • Visitors (browsing without login)

  • Registered Users (customers with accounts)

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide a smooth shopping experience and improve our services.

1.1 Personal Information

When you register, place an order, or interact with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

1.2 Financial Information

  • Payment details are collected and processed securely through trusted third-party payment gateways.

  • We do not store your complete card or banking information on our servers.

1.3 Usage Information

When you browse our Website, we may automatically collect:

  • IP address

  • Device type and operating system

  • Browser type

  • Pages visited and time spent on the Website

2. Purpose of Data Collection

We use your information to:

  • Process, confirm, and deliver your orders

  • Manage your account and provide support

  • Improve website functionality and user experience

  • Communicate updates, offers, and promotional campaigns

  • Prevent fraud and ensure security

3. Sharing of Information

We respect your privacy and do not sell your personal data.

We may share your information only with:

  • Payment gateway providers

  • Logistics and delivery partners

  • Trusted service providers supporting our operations

We may also disclose information:

  • If required by law or legal processes

  • To prevent fraud, misuse, or unauthorized activities

4. Data Security

We implement reasonable security practices to protect your information, including:

  • Secure servers and data encryption

  • Limited access to authorized personnel

  • Regular monitoring and system updates

However, no method of transmission over the internet is completely secure. Users share information at their own risk.

5. Cookies Policy

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website traffic and performance

You can choose to disable cookies through your browser settings, though some features of the Website may not function properly.

6. User Rights & Preferences

You have the right to:

  • Access your personal information

  • Update or correct your details

  • Opt-out of marketing communications

You can:

  • Update your details through your account settings

  • Unsubscribe from promotional emails

  • Contact us for assistance

7. Children’s Privacy

Our Website is not intended for individuals below 18 years of age.

Minors may access the Website only under parental or guardian supervision, in accordance with applicable Indian laws.

8. Policy Updates

Valli Silks reserves the right to modify or update this Privacy Policy at any time.

Users are encouraged to review this page periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Valli Silks (SSKL)
 6-3-790/8, Flat No. 1,
 Bathina Apartments, Ameerpet,
 Hyderabad, Telangana, India – 500016

Phone: 7888 7999 74
Email: customersupport@thevallisilks.com