Shipping Policy – Valli Silks

At Valli Silks, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on www.thevallisilks.com, you agree to the terms below.

1. Shipping Coverage

  • We currently ship across India

  • International shipping may be available on request (subject to additional charges and policies)

2. Order Processing

  • Orders are processed on working days (Monday to Saturday), excluding public holidays

  • Orders are usually processed within 1–2 working days after payment confirmation

  • You will receive an order confirmation via email/SMS once your order is placed

3. Shipping Charges

  • Free Shipping on prepaid orders above ₹2000

  • ₹99 shipping charge for orders below ₹2000

  • Cash on Delivery (COD) charges may apply (₹49–₹100 depending on order value)

Final shipping charges will be displayed at checkout before payment.

4. Delivery Timeline

  • Standard delivery time: 4–7 working days from dispatch

  • Delivery timelines may vary based on:

    • Location (metro / non-metro areas)

    • Courier partner delays

    • Weather or unforeseen circumstances

5. Courier Partners

  • We work with trusted and reputed logistics partners to ensure safe delivery

  • Tracking details will be shared once your order is shipped

6. Address & Delivery Responsibility

  • Customers must provide complete and accurate shipping details (address, pincode, phone number)

  • Valli Silks is not responsible for delays or failed deliveries due to incorrect information

7. Delivery Attempts

  • Courier partners will attempt delivery multiple times

  • If the customer is unavailable:

    • Delivery may be rescheduled

    • Package may be returned to origin

If you provide instructions (e.g., leave with security/neighbor), Valli Silks will not be responsible for loss after delivery

8. Delays in Delivery

  • Delivery delays may occur due to:

    • Natural calamities

    • Public holidays

    • Logistics issues beyond our control

No refunds or cancellations will be applicable for delays caused by external factors

9. Order Tracking

  • Once shipped, tracking details will be shared via:

    • Email

    • SMS

  • Customers can track their order using the courier tracking link

10. Undelivered / RTO (Return to Origin)

Orders may be returned to us if:

  • Customer is unavailable after multiple attempts

  • Incorrect address is provided

  • Customer refuses delivery

Re-shipping charges will be applicable for re-delivery.

11. International Shipping (If Applicable)

  • International shipping charges will vary based on location

  • Customs duties and taxes (if any) must be borne by the customer

  • Delivery timelines may vary depending on destination country

12. Contact Us

For shipping-related queries:

Email: customersupport@thevallisilks.com
 Phone: 7888 7999 74

Cash on Delivery (COD) Order Policy

1. COD Handling Charge

An additional COD handling charge of ₹49 will be applicable on all COD orders below ₹1,999.

The COD handling charge is applicable in addition to any applicable shipping charges.

2. Shipping & COD Charges – Non-Refundable

Shipping charges and COD handling charges are strictly non-refundable under any circumstances, including:

Order cancellation

Return of the order

Customer refusal to accept the order

Failed delivery attempts

Undelivered/RTO orders

3. COD Order Confirmation

Once a COD order is placed, the customer will receive an Order Confirmation message containing:

Order number

Confirm Order option

Cancel Order option

4. Confirmation Within 24 Hours

Customers are required to confirm or cancel their COD order within 24 hours of receiving the confirmation message.

If the customer does not confirm the order within 24 hours, the order may be cancelled.

5. Confirmation Call from Customer Support

Before cancelling an unconfirmed COD order, our Customer Support (CS) Team will contact the customer by phone to confirm whether they wish to proceed with the order.

If the customer does not respond to the CS Team's call and does not provide any confirmation, the COD order will be cancelled.

6. Important Note

Customers are requested to keep their registered mobile number accessible and respond to the confirmation message or CS Team's call promptly to avoid cancellation of their COD order.

Once a COD order is cancelled due to non-confirmation, the customer may need to place a new order if they wish to purchase the product, subject to product availability at the time of placing the new order.