Shipping Policy – Valli Silks

At Valli Silks, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on www.thevallisilks.com, you agree to the terms below.

1. Shipping Coverage

  • We currently ship across India

  • International shipping may be available on request (subject to additional charges and policies)

2. Order Processing

  • Orders are processed on working days (Monday to Saturday), excluding public holidays

  • Orders are usually processed within 1–2 working days after payment confirmation

  • You will receive an order confirmation via email/SMS once your order is placed

3. Shipping Charges

  • Free Shipping on prepaid orders above ₹2000

  • ₹99 shipping charge for orders below ₹2000

  • Cash on Delivery (COD) charges may apply (₹49–₹100 depending on order value)

Final shipping charges will be displayed at checkout before payment.

4. Delivery Timeline

  • Standard delivery time: 4–7 working days from dispatch

  • Delivery timelines may vary based on:

    • Location (metro / non-metro areas)

    • Courier partner delays

    • Weather or unforeseen circumstances

5. Courier Partners

  • We work with trusted and reputed logistics partners to ensure safe delivery

  • Tracking details will be shared once your order is shipped

6. Address & Delivery Responsibility

  • Customers must provide complete and accurate shipping details (address, pincode, phone number)

  • Valli Silks is not responsible for delays or failed deliveries due to incorrect information

7. Delivery Attempts

  • Courier partners will attempt delivery multiple times

  • If the customer is unavailable:

    • Delivery may be rescheduled

    • Package may be returned to origin

If you provide instructions (e.g., leave with security/neighbor), Valli Silks will not be responsible for loss after delivery

8. Delays in Delivery

  • Delivery delays may occur due to:

    • Natural calamities

    • Public holidays

    • Logistics issues beyond our control

No refunds or cancellations will be applicable for delays caused by external factors

9. Order Tracking

  • Once shipped, tracking details will be shared via:

    • Email

    • SMS

  • Customers can track their order using the courier tracking link

10. Undelivered / RTO (Return to Origin)

Orders may be returned to us if:

  • Customer is unavailable after multiple attempts

  • Incorrect address is provided

  • Customer refuses delivery

Re-shipping charges will be applicable for re-delivery.

11. International Shipping (If Applicable)

  • International shipping charges will vary based on location

  • Customs duties and taxes (if any) must be borne by the customer

  • Delivery timelines may vary depending on destination country

12. Contact Us

For shipping-related queries:

Email: customersupport@thevallisilks.com
 Phone: 7888 7999 74