FAQ – Valli Silks

Welcome to Valli Silks FAQ section. Here are answers to the most commonly asked questions to help you with your shopping experience.

1. What are the available payment methods?

We accept the following payment options:

  • Debit Cards

  • Credit Cards

  • Net Banking

  • UPI

  • Cash on Delivery (COD)

2. How can I track my order?

You can track your order by:

  • Logging into your account

  • Going to My Account → My Orders → Track Order

For assistance, contact our customer support team.

3. What do different order statuses mean?

  • Pending – Payment not completed

  • Processing – Order confirmed and being prepared

  • Shipped – Order dispatched from our warehouse

  • Delivered – Order successfully delivered

  • Cancelled – Order cancelled

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on selected orders and locations.

5. What are the shipping charges?

  • Free shipping may be available on prepaid orders (as per offers)

  • COD charges may apply depending on order value

Shipping charges will be shown at checkout before payment.

6. How long does delivery take?

  • Orders are usually delivered within 4–7 working days

  • Delivery timelines may vary based on location

7. Do you ship across India?

Yes, we currently ship across India.

8. Are prices inclusive of GST?

Yes, all product prices displayed on our website are inclusive of GST .

9. Can I cancel my order?

  • Orders cannot be cancelled once processed or approved

  • Valli Silks reserves the right to cancel orders due to:

    • Pricing errors

    • Product unavailability

    • Suspected fraud

10. What is your return policy?

Please check our return Policy click here

11. How will I receive my refund?

  • Refunds may be processed via:

    • Original payment method

    • Bank transfer

    • Store credit

Refund processing usually takes 7 working days after approval.

12. Why does the product color look different?

  • Slight color variations may occur due to:

    • Screen settings

    • Lighting conditions

    • Handcrafted nature of sarees

13. Can I modify my order after placing it?

No, once the order is confirmed, it cannot be modified.

14. What should I do if I receive a damaged product?

  • Record an unboxing video

  • Contact us within 24–48 hours

  • Share images/video with customer support

15. How can I contact customer support?

You can reach us through:

Email: customersupport@thevallisilks.com
 Phone: 7888 7999 74

16. Do you offer international shipping?

Currently, we primarily serve customers within India.
 For international orders, please contact our support team.

17. Is it safe to shop on Valli Silks?

Yes, we use secure payment gateways and encryption to ensure safe transactions.

18. Can I use multiple coupons on one order?

No, only one coupon or offer can be applied per order unless specified.

19. What happens if my payment fails but money is deducted?

  • Please contact your bank first

  • Share transaction proof with us

  • We will assist in resolving the issue and processing refunds if applicable

20. How do I create an account?